Use Customerdisplay name in amazon connect contact flow

Question

I am trying to built some logic using "customerDisplayName" which is used to pass customer name  from the chat widget to my amazon connect contact flow. However, I am unable to find the attribute /variable in contact flow so that I can build some logic around it. How do I access this customer attribute in contact flow ?Any help is much appreciated.

Answer

customerDisplayName is not available as a contact attribute, but you can pass the same value to a user-defined contact flow attribute.  See the following link in the admin guide for instructions on passing contact attributes: https://docs.aws.amazon.com/connect/latest/adminguide/pass-contact-attributes-chat.html

Use Customerdisplay name in amazon connect contact flow

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