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Hi Niharika,
re:Post currently does not support private messages. We did recently release a new update to faces, but no drop in face count is expected. It's not clear why you might be experiencing it, and having access to video you are using might be helpful.
Since re:Post does not have DM support, and it's not recommended to post info like email, etc. on public forum, please create a support case through console for Rekognition (see doc below) and refer to your original post. It will get re-directed to the correct team, and we can start figuring out the issue you are seeing.
Thanks.
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html
Hi Niharika,
Thanks for reaching out. Let me check with the team and get back on what might be potentially causing this. No drop in face count is expected for the current service.
In the meantime, would it be possible to share sample video(s) where you are experiencing issues?
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Thanks, will check with my team.