Hello,
For a specific account (managed by our Control Tower) I have set up two VPNs:
Site2Site, so we can connect directly to the servers and services from the office and
Client VPN for remote users.
I also set up the client VPN with Google SSO. As long as there are users in the AWS AD,
those same users can also connect via VPN using Google SSO. THIS worked since I created it more than 6 months ago.
Suddenly it doesn't work anymore! There has been no change from my side.
According to the log file, the last client VPN SSO connections were in September (07th + 21st).
When I try to connect (from home), it always just says:
"Re-establishing connection."
But one thing is noticeable: in the logfile you can find the entry:
RESOLVE: Cannot resolve host address: 9c19xxxxxxx.cvpn-endpoint-xxxxxxxxxx.prod.clientvpn.xxxxxxx.amazonaws.com:443 (No such host is known. )
This is probably the reason that no browser tab opens to connect to the Google account.
But I have no influence on this name, it comes from AWS.
I also re-downloaded the VPN profile from AWS, same result.
This did NOT help either: https://docs.aws.amazon.com/vpn/latest/clientvpn-admin/troubleshooting.html (Endpoint name)
Finally, my configuration was not changed (so AWS must have changed something or something is broken). Google SSO everything looks fine. I am at a loss here.
The help I got from the Business Support (we don't have premium/technical support) is not helpful because
they sent me some links which will explain how to configure VPNs or troubleshoot other issues.
So, what's wrong here?
Thx.