How to Transfer Call to Personal Phone number - across the globe

Question

I am holding a N.Virginia Account of amazon connect and registered a DID in USA.

I want to transfer call coming on to a Queue "ABC" to route to my personal number of India. How can i do so. When i tried using "Transfer to Phone " block available in contact flow editor.
It give only 4 options/regions to transfer the call - 
Canada, United kingdom , mexico , Rico and United sates.

How can i transfer queue calls to any personal number across the globe.![Transfer call across globe to any personal number](/media/postImages/original/IM2XrnDTfHSi2xhj_zYqvh7g)

Accepted Answer

Hi there.

You are in the correct place. Per the [documentation](https://docs.aws.amazon.com/connect/latest/adminguide/transfer-to-phone-number.html#transfer-to-phone-number-tips):

> If the country you want to select is not listed, you can submit a request to add countries you want to transfer calls to using the [Amazon Connect service quotas increase form](https://console.aws.amazon.com/support/home#/case/create?issueType=service-limit-increase&limitType=service-code-connect).

I hope this helps.

How to Transfer Call to Personal Phone number - across the globe

Relevanter Inhalt