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Take this one part at a time. Sounds like the agent can see the QC to agent. What contact flow is associated with that QC? What does that flow look like, post a picture.
beantwortet vor 2 Jahren
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We have tested with the Transfer to agent (beta) block, and directly with the "Set working queue" and "Transfer to queue" blocks, and saw no results. Directly it does not show any record in CloudWatch. The chat and task transfers work correctly, the only detail we are suffering is in the call transfers, in which, it does not even play the text "Transferring..." to the agent, instead, we hear a short beep, the internal transfer is canceled and the call is put on hold.
beantwortet vor 2 Jahren
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