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Have you used prosody tag [1] ? It is something that is recommended to control the Volume, Speaking Rate, and Pitch. I believe you can use the prosody tag with the right attribute to set the pitch (Value) on here.
For example: pitch
default: Resets pitch to the default level for the current voice.
x-low, low, medium, high, x-high: Sets the pitch to a predefined value for the current voice.
+n% or -n%: Adjusts pitch by a relative percentage. For example, a value of +0% means no baseline pitch change, +5% gives a little higher baseline pitch, and -5% results in a little lower baseline pitch.
You can try the above variations and check if you are able to get the intonation desired.
Regarding checking the audio in the account. I do not believe anyone will have the permission to view the same, except if you can open the case with AWS Support.
Link- https://docs.aws.amazon.com/polly/latest/dg/supportedtags.html#prosody-tag -- [1]
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