Amazon conncet call quality issues

No, auto answer or manual answer should have no impact on the call quality.

david

When a call is auto-answered, agents may not have the opportunity to screen the call or adjust audio settings to optimize call quality. This can lead to issues such as low volume, echoing, or dropped calls. Additionally, if there are multiple agents on the line or if the customer is using a low-quality headset or phone, this can further impact the call quality.