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Root user login issue

0

I need urgent assistance with a login issue affecting my AWS root user account. I have been unable to log in for the past week. I have attempted to reset my password using the "Forgot password?" option, but I consistently receive an "Authentication failed" error when trying to log in with the newly generated password.

I have also submitted a support case through the AWS Account Support form (Case ID: ***************). However, I received a response stating that AWS account security policies prevent discussing account-specific information unless I am signed in. As I am unable to log in, I cannot access the Support Center to proceed.

This creates a critical deadlock as I am locked out of my root account and unable to receive appropriate support due to the inability to log in. Please suggest an alternative method for verifying my identity and resolving this login issue? I require immediate assistance to regain access to my account.

*Edit: Removed case ID — Aimee K.

Themen
Management & Unternehmensführung
Tags
UnterstützungsfallKundenbetreuungAWS Kontoverwaltung
Sprache
English
gefragt vor 10 Monaten188 Aufrufe
2 Antworten
1

Hello.

Have you made any inquiries from the URL below?
https://support.aws.amazon.com/#/contacts/aws-account-support/

I think the password reset method is correct, but is it possible that you did not enter the correct password?
https://docs.aws.amazon.com/IAM/latest/UserGuide/reset-root-password.html

EXPERTE
beantwortet vor 10 Monaten
EXPERTE
überprüft vor 10 Monaten
  • Hemalatha
    vor 10 Monaten

    Yes, I have made inquiry from the mentioned URL only, case id belongs to the same. I am entering the correct newly generated password, but still facing the 'Authentication failed' error.

0

Hi there,

I'm so sorry to hear that you've experienced this trouble.

A possible reason for receiving this error, could be your credentials. If you haven't had the chance to take a look at this guide, it offers some troubleshooting that may help.

I was able to take a look into the support case that you created. In order for our Support team to assist, you'll need to reply directly to that support case correspondence and communicate your concerns directly to them.

In order to get this resolved, please follow up directly through your open case. That way our Support team can help.

— Aimee K.

AWS
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beantwortet vor 10 Monaten

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