Problem with email

Question

Hello, I have problem with WorkMail

I have solved the same problem with email several times, and they always told me that there is no problem, but the work emails don't always work for us 90% of the time. Either the message does not come, or the message goes to ads or spam. The other day I experienced an incredible shame when I sent important documents to a client and it didn't arrive several times and I had to send it from my personal gmail. It is absolutely unacceptable and I really don't know what to do anymore, it won't go on like this.

The support told me to re-verify my domain, so I did that. Can you give me any advice? have any of you had experience with this? Thanks for the answers

Thank you

AWS_Guy · Answer

I'm sorry to hear that you are having issues with WorkMail. Here are a few things you can try to resolve the issue:

Check your spam and junk mail folders: It's possible that your emails are being filtered as spam by your recipient's email client. Ask your recipients to check their spam and junk mail folders to see if your emails are there.

Check your email settings: Make sure that your email settings are correct, including the email address, SMTP settings, and DNS settings. You can find detailed instructions on how to set up your email account in the WorkMail User Guide.

Verify your domain: As you have already done, verify your domain to ensure that your emails are being sent from a trusted domain. This can help reduce the chances of your emails being marked as spam.

Whitelist your email address: Ask your recipients to add your email address to their email whitelist to ensure that your emails are not marked as spam.

Contact AWS Support: If none of the above steps resolve the issue, you may need to contact AWS support for further assistance. They can help you troubleshoot the issue and provide recommendations on how to resolve it

AWS_Guy · Answer