Setting current time as attribute in a Contact
We have an application that we are looking to use Connect for that requires us to update a premise database with events throughout a customer telephone call. I was looking to just set an attribute and then use a lambda to write to the database, but I cannot find a way to pull the current time, or call start time, or really any time related to the Contact and save it as a call attribute. Has anyone else tried to do this?
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You're using the wrong tool for the job. You want to use a data stream specifically the contact trace records to get that kind of information and figure out what to do with it.
david
Thanks David. I suspected as much but it is good to get confirmation.
If you look at EventBridge for Connect this will trigger certain events from the interaction and can trigger a lambda function to perform an action to update the database.
It has been recently released
https://forums.aws.amazon.com/ann.jspa?annID=8696
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