Can I reopen my closed AWS account?

3 minutos de lectura

I closed my AWS account, but I want to reopen it and continue using AWS services.

Short description

If you closed your account less than 90 days ago, then you can sign in to your account and file a support case to reopen the account.

After 90 days, you can't reopen your closed account or open a new AWS account with the email address associated with your closed AWS account. Any content remaining in your closed account will be deleted.

To create new AWS accounts or use AWS services, create a new AWS account using a different email address.

Service attributes are retained as long as needed for billing and administration. AWS retains your account information as described in the Privacy Notice.


Reopen your account

If you have closed your account within the last 90 days, then contact AWS Support to reopen your account using the following steps:

  1. Sign in to your AWS account as the root user. This is required to reopen an account.
  2. Check that a valid default payment method is associated with your account.
  3. Open a support case.
    In the Create case section, select Account and billing support, and enter all the required details.
    If your need is urgent, choose the Phone contact method to have an AWS Support agent contact you to help reopen your account.

After AWS reopens your account

Note: After AWS reopens your account, it can take up to 24 hours for all services to activate.

After your account is reopened, do the following:

  1. When you receive the email confirming that your services are active, sign in to the AWS Management Console.
  2. Re-subscribe to AWS services.
  3. Verify that your account and payment methods are correct and update any outdated information. Be sure to check your email address, phone number, account name, and your mailing address.

After your account is re-established, check the following:

  • If you had any Amazon Elastic Compute Cloud (Amazon EC2) instances, check if they are in a stopped state. You might need to restart your Amazon EC2 instances.
  • If you had any Amazon Relational Database Service (Amazon RDS) instances, you can restore these instances from an automatically generated snapshot. For more information, see Restoring from a DB snapshot.
    Note: The snapshot was taken on the account closure date and is available for up to 30 days from the date the account was reopened.
  • If you had any AWS Marketplace subscriptions, you must cancel your subscription and re-subscribe to the product.
  • Check for active resources that you no longer need. To find all your active resources, see How do I check for active resources that I no longer need on my AWS account?
    Note: You might incur charges for any AWS services and resources that you didn’t delete before you originally closed your account.

Note: The account resources in AWS China (Beijing) and AWS China (Ningxia) Regions are subject to the policies of operating partners (Sinnet in the Beijing Region and NWCD in the Ningxia Region). Account closure procedures might take longer in China than in other AWS Regions.

Related information

How do I close my AWS account?

Closing an account

OFICIAL DE AWSActualizada hace 8 meses
4 comentarios

The resolution doesn't work for me. Can't even proceed with #1 (Sign in to your AWS account as the root user).

It says "There was an error An AWS account with that sign-in information does not exist. Try again or create a new account." But when trying to create a new account, the email says the account exists...

respondido hace 2 meses

Thank you for your comment. We'll review and update the Knowledge Center article as needed.

profile pictureAWS
respondido hace 2 meses

With AWS organizations you can now create a new AWS account without ever having to create a "root" user in the new account. The only way to we allow folks into new account is via switch-role to OrganizationAccountAccessRole. So if an account is created in this manner and then closed, there is no "root" user. How does one then get the account re-opened? Can we open a support case from the Org/Mgmt account to do this? If so you need to update the instructions to reflect this. Thanks

respondido hace 9 días

Thank you for your comment. We'll review and update the Knowledge Center article as needed.

profile pictureAWS
respondido hace 8 días