What do I do when I receive my AWS Snowball Edge or Snowcone device?

Resolution

1.    After you receive your Snowball Edge or Snowcone device, check the following:

• If the device has damage or apparent tampering, then don't connect to the device. Instead, open a case with AWS Support, and describe the issue so that you can be shipped a new device.
• If you received a Snowball Edge device, then confirm that you have the power cables. If you received a Snowcone device, then you don't get any accessories.

2.    Turn on the device. Then, depending on your device, use one of the following tutorials to transfer data:

• How can I transfer my data to my AWS Snowball Edge device?
• Using NFS file shares to manage file storage

3.    Depending on your device, follow these instructions to prepare the device for shipping back to AWS:

• For a Snowball Edge device, see Preparing an AWS Snowball Edge for shipping.
• For a Snowcone device, see Preparing an AWS Snowcone device for shipping.

4.    Depending on your device, follow these instructions to ship the device back to AWS:

• For a Snowball Edge device, see Shipping an AWS Snowball Edge.
• For a Snowcone device, see Returning the Snowcone device.