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My comments are going to seem pretty simple but the information I have from your question is limited.
- Check to see the IP address that the "non-www" address resolves to. Alternately, if it is a CNAME then ensure that it is pointing to another DNS entry that you own.
- When you say "it routes to a similar URL" where is that routing happening? Is it happening at the DNS layer? Or is it happening on a web server that the browser connects to and is then being redirected? You can troubleshoot this with tools like
curl
andwget
by telling the tools not to follow redirects.
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I'm not sure what this means, but I am getting no output when I run curl on the "non-www." Also what info could I provide that could help diagnose the problem better?
If you're getting no output, how is the redirect to "another site" working?