Mobile Number Porting for Amazon Connect

Hello Ibrahim,

1. Yes, all the 50 numbers can be ported to any Amazon Connect instances in ap-southeast-1, ap-southeast-2, ap-northeast-1 and ap-northeast-2. You will need to produce the following documents over a support case to proceed with this request:

• Last invoice
• Letter of Authorization (LOA)
• Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

You can read more about it here.

2. No, we do not have the provision to use the same number for both voice (on Connect) and SMS.

No. Countries where mobile numbers are supported by Amazon Connect are explicitly listed in the Coverage Guide and on the Phone Number Requirements page of the administrator guide. Mobile numbers in Australia are not supported, only DIDs and Toll Free services.