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Technical Support tickets still unassigned

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Hello, we have technical support tickets that are still unassigned well after 24 hours. How can these tickets be escalated such that they get assigned? Example Case ID: 9617504851

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Caso de soporteSoporte de la cuenta
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English
AWS-User-3062658
preguntada hace 2 años253 visualizaciones
1 Respuesta
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Hello,

I'm so sorry for the delay you've experienced in receiving assistance. I've passed your concerns along internally. Please note expected wait times for Developer Support cases as listed in our chart: https://aws.amazon.com/premiumsupport/plans/. Cases are answered in the order received; due to the weekend, wait times may be extended. We appreciate your patience.

Best regards,

AWS Support - Ann

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AWS Support - Ann
respondido hace 2 años

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