HDF5.dll is not compatible in EC2 server running on Windows10

Hi,

This is Sean with AWS Premium Support. I understand you're having problems with a third party application which appears to be Allotrope Data Framework, and its associated DLL HDF5.dll. Please note that this issue appears to be related to a 3rd part application which is outside the Premium Support scope of support[1], but I may be able to help on a best-effort basis.

In order to assist you, we would need more information about the specific error details, including the precise error message if possible. As a general suggestion, I advise you to ensure that the .DLL is registered with regsvr32[2], and to collect a Process Monitor capture of the application[3] that is generating the error in order to gather more information about what else the application is doing at the time it experiences the error.

Please share this information as well as some background on the troubleshooting you've performed thus far. Thanks!

References:
[1] https://aws.amazon.com/premiumsupport/faqs/#Third-party_software
[2] https://support.microsoft.com/en-us/topic/how-to-use-the-regsvr32-tool-and-troubleshoot-regsvr32-error-messages-a98d960a-7392-e6fe-d90a-3f4e0cb543e5
[3] https://docs.microsoft.com/en-us/sysinternals/downloads/procmon