Reset root password of AWS account

0

Hi,

we are trying to reset the password of an internal AWS account (AWSAccountID: ***************).

These are the instructions we have received:

When I try to follow the 2nd step, the following error appears:

 Password recovery failed
Password recovery is disabled for your AWS account root user. You need to re-enable this feature. If you're not an internal Amazon user, contact AWS Support. 

Can you help me to reset the password of this account?

Best regards,

Víctor Rodrigo.

preguntada hace un mes173 visualizaciones
1 Respuesta
1

Hello,

Please steer away from sharing personal account details for security reasons.

You may contact support here for assistance with your account password: https://aws.amazon.com/contact-us/

Kind Regards.

AWS
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