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Hello,
Thank you for contacting us.
Please see the exact steps mentioned below, which are recommended to follow in order to see the Polly voices under Windows speech properties and within Polly Player. [1]
- Create a IAM User for the AWS client.
- Download the AWS CLI MSI installer for Windows (64-bit). [2]
- Then, create a profile for AWS Client and verify the profile by running the "aws --profile polly-windows polly describe-voices" command. This should display the list of available Amazon Polly voice names.
- Next, install Amazon Polly for Windows plug-in. [1]
- Under Control Panel, search for speech properties.
- Change text to speech.
- Under the voice selection drop-down, the Polly voices should appear.
I request that you re-check the steps taken from your side vs. the steps listed above and see if it helps resolve the issue.
Moreover, according to the articles in the links [3] and [4], a similar issue has been previously observed. It seems that it was due to the 32- or 64-bit engines or an issue with downloading the CLI installation after the plugin. Therefore, I request that you try the following:
- Try reinstalling the appropriate AWS CLI MSI installer for Windows 32-bit or 64-bit.
- Try installing the CLI before the plugin and check if you face the same issue.
I hope the above information helps you. In case you still continue to face the issue, I recommend that you consider opening a case with AWS Support [5] so that our engineers can help you further.
Thank you.
References:
[1] Installing and Configuring Amazon Polly for Windows (SAPI): https://docs.aws.amazon.com/polly/latest/dg/install-voice-plugin2.html
[2] Install, Update, and Uninstall the AWS CLI version 1 on Windows: https://docs.aws.amazon.com/cli/v1/userguide/install-windows.html#msi-on-windows
[3] Voices appear in CLI but not in Polly Player (or Windows Voices): https://github.com/awslabs/amazon-polly-tts-for-windows/issues/3
[4] AWS Polly TTS for Windows 10 SAPI - voices not appearing in control panel: https://stackoverflow.com/questions/61595513/aws-polly-tts-for-windows-10-sapi-voices-not-appearing-in-control-panel
[5] https://support.console.aws.amazon.com/
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Thank you for your assistance. We followed the above steps and unfortunately the issue still persists. Any other thoughts on why this might be happening? (I don't even need Polly Player installed - I just need the voices available in Windows so I can use them in Captivate!) Thank you.