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That's the issue. No error is flashing on the client side. Not even in the browser console of Google Chrome which they are using. Also, I found that the API request made from my SaaS by the client didn't hit my API Code written in Node JS
respondido hace un año
What about their DNS responses? Are they getting the same response that you are? That might explain why you're not seeing the hits on the API.
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What error message is the client getting? There's not enough information here to troubleshoot this further.