Calling not getting connected on Specific regions

Hi,

It sounds like you're having trouble connecting calls to Nepal and Greece using Amazon Connect. Here are a few steps you can take to resolve this issue:

Quick Fixes:

1. Check Service Availability: Ensure that Amazon Connect supports outbound calling to these specific regions. Not all regions may be supported depending on your account settings and the telecom regulations in those countries.

2. Verify Dial Plan: Double-check the dial plan you are using for these regions. Ensure that you are using the correct international dialing format and that there are no restrictions or blocks on the numbers you're trying to call.

3. Telecom Restrictions: Some countries may have telecom restrictions that can prevent calls from being connected. Verify if there are any known issues or restrictions for calling these regions.

Further Reading:

• Amazon Connect Documentation

Hope this helps resolve your issue! 😁

Greece and Nepal by default is not allowed to be called.
https://docs.aws.amazon.com/connect/latest/adminguide/country-code-allow-list.html#country-allow-list-us-canada-govcloud

You will need to open a support case to request these countries so you can dial them from your Amazon Connect region.

Checking the telephony coverage guide, https://d1v2gagwb6hfe1.cloudfront.net/Amazon_Connect_Telecoms_Coverage.pdf You are allowed to dial these two countries as international calls so your request should go through