Verified Identities disappeared

Question

Yesterday, I went through the process of verifying several domains for DKIM and setting up custom MAIL FROM domains. Everything looked good with green 'Success' and 'Verified' labels. However, I was having trouble getting DMARC to pass, as I was still having domain alignment problems.

I went to work on the issue again today, logged in, and all of the verified domains and email addresses I had yesterday were gone and my verified identities section was blank. Any idea why they all disappeared?

Accepted Answer

Figured out the answer to my problem, so I'll leave it here in case anyone in the future runs into this.

When I logged in this morning, unbeknownst to me, the region had changed to US WEST 1, where I had been working in US EAST 2 yesterday. This also solved my problem of my emails not authenticating, because I needed to be in US EAST 1. The other regions were simply in sandbox mode.

You can change the region you are working in with a little drop down menu in the far upper right corner, where it says things like "N. Virginia", "Ohio", etc.

![screenshot of amazon ses top toolbar showing region selections](/media/postImages/original/IM_mI8ezE5SnycNGGg1PJx_w)

Verified Identities disappeared

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