AWS not responding within 24 hours on System impaired

Question

Hi everyone, Has anyone had experience with AWS not responding within 24 hours on System impaired case ? Do you have suggestions on what to do in such a case? In case the AWS team sees this question, the number of my case is XXXXXXXXXX. Please help.

*Edit: Removed case ID -Elle G.

Answer

You haven't mentioned what support plan you're under or what response method you selected.  The advice we've had from our Technical Account Manager is to always raise cases with Chat or Phone response selected, not Web.  This will get higher priority and faster response.  It's particularly effective with Enterprise Support where you're on a higher-priority queue.

AWS not responding within 24 hours on System impaired

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