AWS Connect Response customers with API results

Question

Hi Team

My sample call scenario is below

Customer calls hotline -> and need need to get the next bus arrival time  in mins -> Customer input the bus stop code -> then customer input the bustop code and bus number -> Automatted messge with next arrival time.

Above is my requirement.

External API - http://datamall2.mytransport.sg/ltaodataservice/BusArrivalv2 (See my postman screenshot)

How can i achive this? Please share some documentation and guidelines to omplete this task.

Kind regards
Pragash

[Postman](https://repost.aws/media/postImages/original/IM5ShXybLbSwmvQhbJ6i0WTw)

Answer

Hi Dmacias

I know this is doable, I am expecting more detail implementation stepts to implement it. I know as you mention thats how we need to implement it.

Answer

This is very doable. The link you provided didn't work for me so assuming it's a consumable API. Then in a very high level you need the following:
- Lambda to get to your API.
- Connect to collect the code and bus number to pass to Lambda.
- Connect to get information back from Lambda and play that back using SSML.

AWS Connect Response customers with API results

Contenido relevante