AWS not responding within 24 hours for SES: Production Access

Question

I opened a support case (Case ID xxxxxxxxxx) for migrating our SES out of the sandbox and into production. The support reply included the following text:

> Our team provides an initial response to your request within 24 hours. If we're able to do so, we'll grant your request within this 24-hour period. However, we may need to obtain additional information from you and it might take longer to resolve your request.

It's been >24 hours and I haven't received a reply to my support case yet.

*Edit: Removed case ID — Dino C.

Answer

Hello there,

I sincerely apologize for the frustration this situation has caused! I can understand your urgency to get this resolved. I have verified that your case is indeed in the correct queue. Please keep in mind that these cases are handled in the order they are received. Check your email for any updates to your case. Please be patient as we work to get this resolved for you.

Dino C.

AWS not responding within 24 hours for SES: Production Access

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