I want to disable barge in or interruption from the user when is in voice discussion with a lex bot via AWS Connect.

Question

I tried to disable interruption with session attribute x-amz-lex:barge-in-enabled set to false but this doesn't worked. I may case after the user gives a utterance it would be important to hear the initial response without interruption, but I don't know how should I resolve this.

Thomas_R · Answer

You can define the barge-in behavior per intent and slot using session attributes. You can set these on the getCustomerInput block in connect
The documentation for that and other settings like timeouts is available here:
https://docs.aws.amazon.com/lexv2/latest/dg/session-attribs-speech.html

How interrupt behavior works in a Lex V2 bot

You can set up the interrupt behavior for the bot. The attribute is defined by Amazon Lex V2.

Allow interrupt

x-amz-lex:allow-interrupt::
Defines whether user can interrupt the prompt played by Amazon Lex V2 bot. You can selectively turn it off.

Default: True

I want to disable barge in or interruption from the user when is in voice discussion with a lex bot via AWS Connect.

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