Phone number migration from one instance to another instance in the same region and account [Canada]

Question

I am facing issue to migrate the phone number from one instance to another AWS Connect instance. The steps are simple, I am not getting any error, but no result as well. it is still with the old instance.

Answer

Verify Permissions: Ensure that the IAM user or role you are using to perform the migration has the necessary permissions. Specifically, the user or role should have permissions related to Amazon Connect, such as connect:UpdateUserRoutingProfile and connect:AssociatePhoneNumberWithUser.

Confirm that the phone number you are trying to migrate is not in use or associated with any existing resources in the old Amazon Connect instance. If the phone number is still in use or associated with a routing profile, it cannot be migrated until it is disassociated.

This could be of help too :- https://repost.aws/knowledge-center/connect-migrate-phone-number

Hope it clarifies and if does I would appreciate answer to be accepted so that community can benefit for clarity, thanks ;)

Phone number migration from one instance to another instance in the same region and account [Canada]

Contenido relevante