I have been using Workspace for at least 5 years without an issue. I last used the my Workspace in Dec. Today I tried to access it, I get a login box, and sometimes it pops up an error about "Unknown Error" and other times I can even get the desktop but am unable to click on things or if I try to start a program it just hangs. It does this from the Windows Client (up-to-date running on an up-to-date Windows 10 Pro machine) and also on the Web Browser client too. (I allowed web browser client and same issues). I have rebooted several times and tried from both clients multiple times. Says the workspace is healthy and I show no issues in AWS status. I have even waited several hours this afternoon and tried again and same issues.
What can I do? This service is useless if I can't login to it. Very frustrated.
OFICIAL DE AWSActualizada hace 2 años
I only have Basic support for my non-profit organization using Workspaces. We can't afford the support fees.
That is why I posted in re:Post instead of just opening a trouble ticket.
@CBaker007 due to the nature of the issue it will be hard to solve it without seeing the logs from the WorkSpaces side. An alternative would be to rebuild the workspace https://docs.aws.amazon.com/workspaces/latest/adminguide/rebuild-workspace.html however if you have installed or made modifications to the C: drive of the WorkSpace, rebuilding will remove them, as it will use the C: drive that is part of the bundle. You can also create a brand new workspace, install your applications on it, create a new image and bundle, and then use the migration feature https://docs.aws.amazon.com/workspaces/latest/adminguide/migrate-workspaces.html which would migrate the user data (D: volume) to the new bundle (C: volume).
The final alternative would be if you are currently using a pcoip based workspace. In this case, you can switch the protocol to the new WSP protocol https://docs.aws.amazon.com/workspaces/latest/adminguide/modify-workspaces.html and see if you are able to connect to it that way. This operation is reversible