Can't assign device for MFA

0

Hi Everyone,

I'm trying to initiate MFA for my account but when I try to verify using DUO Mobile I'm not receiving two MFA codes which is required to finish verification. After I scan the QR code via phone, I save the account name information but I'm only presented with one 6 digit passcode, not two. I tried input the passcode twice but that didn't work. I also tried splitting the code into 2 (ie 3 digits per MFA) but that also didn't work. Does anyone know why this happening or where the second passcode should be coming from?

Thanks,

Nick

1 Respuesta
1
Respuesta aceptada

You need to enter the first code displayed and then wait for the code to change and enter the next displayed code.

profile picture
EXPERTO
respondido hace 4 meses
profile pictureAWS
EXPERTO
revisado hace 4 meses

No has iniciado sesión. Iniciar sesión para publicar una respuesta.

Una buena respuesta responde claramente a la pregunta, proporciona comentarios constructivos y fomenta el crecimiento profesional en la persona que hace la pregunta.

Pautas para responder preguntas