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Hi,
I'm sorry to hear you're experiencing problems with legitimate emails being marked as spam. There is no way to turn off the spam check for WorkMail but you can create a Email flow rule which can be configured to ignore the spam classification and deliver the message to the inbox: https://docs.aws.amazon.com/workmail/latest/adminguide/email-flows.html
Another option that might cause messages to go to spam is the DMARC enforcement: https://docs.aws.amazon.com/workmail/latest/adminguide/inbound-dmarc.html But that would mean senders have incorrectly configured sending domains.
Kind regards, Robin
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Thanks for your reply.
It's unlikely that DMARC is the cause of our issue. The e-mails are sent from very large and well-known mail providers, so I assume they didn't make any huge configuration error that causes them to be flagged as spam. I also noticed that some e-mails that we have sent via SES were marked as spam, and when I removed a few words from the subject line and sent the same e-mail again, it suddenly wasn't marked as spam anymore. And the words that I had removed did not indicate spam (no uppercase letters, exclamation marks or anything like that). This was reproducible, and I did not change anything other than removing a few words from the subject line.
I would prefer a working spam filter, but as a workaround, I'm probably going to create an E-Mail flow rule to ignore spam classification for all senders.