Reset Password for WorkMail not working (Spinning Wheel). Users to be Migrating out to Microsoft 365

Question

WorkMail is no longer a solution for me. All email users and data need to be migrated to Microsoft 365. For this, I need to reset the password for all user and AWS is not allowing me to do just that (showing spinning wheel). Password is picked as instructed. Can you please help with this?

Answer

Hello Customer,
 
I understand that password are not getting updated for users using AWS Console. To address this could to please retry it once again from AWS Console [avoid any transient issues].

In case it doesn't work again, please try resetting the password for users using CLI. Below are steps that you can take for updating user passwords via CLI and if you encounter any error, please share the same with us for next actions. 
 
1. Open Cloudshell from top bar on left side. 
2. Execute below command for the user 
```
aws workmail reset-password --organization-id  --user-id  --password 
```

[+] CLI reference - https://awscli.amazonaws.com/v2/documentation/api/latest/reference/workmail/reset-password.html
 
I hope the information will be helpful to you.

Thanks

Reset Password for WorkMail not working (Spinning Wheel). Users to be Migrating out to Microsoft 365

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