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Cross-account access to collections isn't supported. You can't include collections from other accounts in your encryption or data access policies. You might be logged in with a different account in the console.
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I am having the same problem. I am logged in as a root user. I used this root user to create the principal IAM user. Is that called cross-account? If so, what should be done instead? I also tried skipping the data access configuration altogether, but encountered the same error.