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Hi,
I'm sorry to hear you're experiencing problems with combining WorkMail and WorkDocs. I checked with the service team but there are now know problems. Some suggestions they made was to verify the user has enough storage in WorkDocs and that they do not use a Guest Role.
Kind regards, Robin
All users have either normal role or power user role in workdocs They have not reached their limit either (<1MB uploaded on 1 TB limit)
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WorkMail and WorkDocs are in the same Region right?
Yes, the users are in the same region. I did set up some IP limitations to restrict access.
Which type of directory are you using?