AWS VPN Client - Helper tool is required error

Question

When i try to connect, it says "AWS VPN Client is trying to install a new helper tool." i enter my password and within a sec i get this popup "AWS VPN Client Helper Tool is required to establish the connection.".

Enter image description here

When i try to uninstall vpn client it says "Uninstallation failed." Enter image description here

![Enter image description here](/media/postImages/original/IMsC-Fri0jTKimtS-GWR3saQ)
![Enter image description here](/media/postImages/original/IMP_ca5O7dQ66FBQNQd5_98A)

When i try to uninstall vpn client it says "Uninstallation failed."
![Enter image description here](/media/postImages/original/IMnRcrnujaRTSf5C_b_qoJBA)

Answer

After many failed hours, with no help from AWS, I too had this interaction. This is my 5th attempt with finally a success Here is the solution taht helped me solve my problem

https://serverfault.com/questions/1113368/aws-vpn-client-failed-to-work

Answer

Hello,

Have you looked at the below troubleshooting instructions for MacOS?

https://docs.aws.amazon.com/vpn/latest/clientvpn-user/macos-troubleshooting.html

The other thing is, you could try Tunnelblick VPN client and see if that works properly if you have issues with the current client.

https://docs.aws.amazon.com/vpn/latest/clientvpn-user/macos.html

AWS VPN Client - Helper tool is required error

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