CloudShell doesn't work for root and other users

Question

I get this error when trying to access CloudShell

```
Unable to start the environment. To retry, refresh the browser or restart by selecting Actions, Restart AWS CloudShell. System error: Environment was in state: CREATION_FAILED. Expected environment to be in state: RUNNING. To retry, refresh the browser or restart by selecting Actions, Restart AWS CloudShell.
```

AWS-User-2870192 · Answer

Hello. Error message is indicating there was an issue while creating your AWS CloudShell environment and it is in a state of CREATION_FAILED. To resolve, try to restart the environment by selecting the "Actions" button and then "Restart AWS CloudShell" like below screenshot:
![Enter image description here](/media/postImages/original/IMW08mG6i4QWOGXOHcj6Twyw)

Additionally, confirm that no CloudShell quota is exceeded for your account. Refer: [Service quotas and restrictions for AWS CloudShell](https://docs.aws.amazon.com/cloudshell/latest/userguide/limits.html)

Also, refer [Troubleshooting AWS CloudShell](https://docs.aws.amazon.com/cloudshell/latest/userguide/troubleshooting.html)

Hope this helps.

CloudShell doesn't work for root and other users

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