Al usar AWS re:Post, aceptas las AWS re:Post Términos de uso
AWS re:Postre:Post

On Monitoring a call on Amazon Connect, when Call Manager monitor or barge , this unmute the agent's mic whom he is listening

0

On Monitoring a call on Amazon Connect, when Call Manager monitor or barge , this unmute the agent's mic automatically even he is in mute, its happening also while switching between monitor and barge

Temas
Integración de aplicacionesAplicaciones empresariales
Etiquetas
Amazon Connect
Idioma
English
Aanto
preguntada hace 8 meses245 visualizaciones
1 Respuesta
1

Thank you for raising this challenge. If the behavior is reproduceable I encourage you to log a support ticket for it.

AWS
Magda
respondido hace 8 meses
  • dmacias
    hace 8 meses

    This feels like a bug or is a feature request? If a feature request would a support ticket be the best path forward?

  • Magda
    hace 8 meses

    Based on the investigation the support folks are doing, they should be able to classify this request as a non-conformance or feature request. They also have the ability to raise feature requests for our product team. Either way reported occurrences like this help us improve the product, whether it's a bug or a feature :)

  • Aanto
    hace 6 meses

    in the amazon out of box ccp also same issue

No has iniciado sesión. Iniciar sesión para publicar una respuesta.

Una buena respuesta responde claramente a la pregunta, proporciona comentarios constructivos y fomenta el crecimiento profesional en la persona que hace la pregunta.

Pautas para responder preguntas

Contenido relevante