Combine IAM user with existing QuickSight user

Question

Hello,
My organization has a QuickSight account where most of our users are just on QuickSight but a few are connected through their IAM user. We have one user with an existing account on QuickSight, whose email was recently registered to an IAM user and it is now preventing that user from accessing their QuickSight account. Error when logging into QuickSight: "The username already exists in this account."

I think this can be solved by removing the IAM user and recreating it with a different email but I think an Ideal solution would be to have the option to merge an existing QuickSight user with an IAM user. Does anyone know if something like that is possible?

Thanks!

Answer

Hello,

Currently there is no way to merge a QuickSight user and an IAM user together as they are considered to be two separate users.

You will need to use one user type at a time, either a QuickSight user or an IAM user which would mean that one of the users will need to be deleted before they can access QuickSight.

I hope the above information is useful.

Combine IAM user with existing QuickSight user

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