Hello AWS Community,
I just created my instance and, getting a test inbound call through the out of the box "Sample Queue Configurations Flow" and choosing the option to be called back, I enter my phone number, hear the prompt "You will be called back ..." but then I hear, "Something went wrong" error prompt for the Transfer to Queue block.
I tried creating a separated queue for Callback and then use that on the Transfer to Queue block, but no luck, it's the same behavior. On the Cloudwatch logs I just see a generic error, nothing specific.
{
"Results": "Error",
"ContactId": "de890f82-f415-4a29-8b05-xxxxxxx",
"ContactFlowId": "arn:aws:connect:us-east-1:xxxxxx:instance/da5b3216-194c-45e1-a814-xxxxxx/contact-flow/e9d60d7f-64c4-4f43-8b92-xxxxxxxx",
"ContactFlowName": "Sample interruptible queue flow with callback",
"ContactFlowModuleType": "CreateCallback",
"Timestamp": "2023-06-27T02:08:43.634Z",
"Parameters": {
"InitialDelaySeconds": "5",
"CustomerPhoneNumber": "+1XXXXXXXXXX",
"MaxRetryAttempts": "1",
"RetryDelaySeconds": "600"
}
}
Since this is pretty basic built-in flow and not working from the start, I have no idea what could possibly be missing.
Any advice is appreciated, thank you in advance
Even if I can make outbound calls to my personal numbers without an issue?
Yes, it is possible. I looked at some internal documentation with similar issue that was resolved by opening a support ticket.
Is there a way to get this resolved without cost? This is a free-tier instance, I'm just doing this for myself to practice into the technology. Thanks again
IF you would like to follow a structured learning path for Amazon Connect, I can recommend this workshop : https://catalog.workshops.aws/amazon-connect-bootcamp/en-US that you can easily follow on your own.
Thank you for this. I downloaded the Admin guide and went through most of it, and I needed some hands on. If you could tell me if there's a way for me to contact AWS Support team without a fee to troubleshoot this, please let me know