Amazon Connect Create Callback Error from Sample Queue Configurations Flow

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Hello AWS Community, I just created my instance and, getting a test inbound call through the out of the box "Sample Queue Configurations Flow" and choosing the option to be called back, I enter my phone number, hear the prompt "You will be called back ..." but then I hear, "Something went wrong" error prompt for the Transfer to Queue block. I tried creating a separated queue for Callback and then use that on the Transfer to Queue block, but no luck, it's the same behavior. On the Cloudwatch logs I just see a generic error, nothing specific. { "Results": "Error", "ContactId": "de890f82-f415-4a29-8b05-xxxxxxx", "ContactFlowId": "arn:aws:connect:us-east-1:xxxxxx:instance/da5b3216-194c-45e1-a814-xxxxxx/contact-flow/e9d60d7f-64c4-4f43-8b92-xxxxxxxx", "ContactFlowName": "Sample interruptible queue flow with callback", "ContactFlowModuleType": "CreateCallback", "Timestamp": "2023-06-27T02:08:43.634Z", "Parameters": { "InitialDelaySeconds": "5", "CustomerPhoneNumber": "+1XXXXXXXXXX", "MaxRetryAttempts": "1", "RetryDelaySeconds": "600" } }

Since this is pretty basic built-in flow and not working from the start, I have no idea what could possibly be missing. Any advice is appreciated, thank you in advance

Rick
preguntada hace 10 meses371 visualizaciones
1 Respuesta
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This might be related to the fact that your instance does not have permissions to make outbound calls to certain destinations(despite checking the box while creating the instance). You might need to contact AWS support and ask them to check this. There is no way for you to check this from your side.

AWS
respondido hace 10 meses
  • Even if I can make outbound calls to my personal numbers without an issue?

  • Yes, it is possible. I looked at some internal documentation with similar issue that was resolved by opening a support ticket.

  • Is there a way to get this resolved without cost? This is a free-tier instance, I'm just doing this for myself to practice into the technology. Thanks again

  • IF you would like to follow a structured learning path for Amazon Connect, I can recommend this workshop : https://catalog.workshops.aws/amazon-connect-bootcamp/en-US that you can easily follow on your own.

  • Thank you for this. I downloaded the Admin guide and went through most of it, and I needed some hands on. If you could tell me if there's a way for me to contact AWS Support team without a fee to troubleshoot this, please let me know

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