Can Send but cannot recieve on Workemail under custom domain

Question

Hello,

I can send mail fine from workmail but I am unable to receive anything. When I try sending email to the account I created under my domain zimai@yomy.kids I recieve a response from mailer-daemon: "This message could not be delivered due to a recipient error. Please try again later.". All the records the domain verification in work mail are added to route 53 and verified.

Answer

In order to isolate the reason for "This message could not be delivered due to a recipient error. Please try again later." while attempting to receive emails via WorkMail we would need to analyse the configuration and logs.

To answer your question, we require details that are non-public information. Please open a support case with AWS using the following "https://console.aws.amazon.com/support/home#/case/create".

Can Send but cannot recieve on Workemail under custom domain

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