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I hope I’m understanding your question correctly. When you configure the outbound campaign you assign it a queue, this queue will have a phone number associated. So yes you can use this number for calls that are answered by your IVR and then are routed to an agent.
respondido hace 2 años
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Thank you very much for your answer, yes, I was referring to something like that, in question is that the IVR answers calls with the phone number XXX-XXX-XXX and then the support agent can also answer them with the same number, but I don't know exactly how could I do that assignment in the outgoing campaign, ¿could you give me a screenshot please?