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If you're using LexV2 make sure you set the proper Language Attribute as well. Easiest way is using the set Voice block in your Contact Flow, on the very bottom of the block you can enable "set language attribute".
Please check if the intents in the Get customer input block matches the intents in Amazon Lex. Also, save and publish the contact flow.
You can refer to this documentation for a guide on adding an Amazon Lex bot to Amazon Connect: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-lex.html
Thanks Joahna, I made sure these were correct.
Thanks Joahna. It took me nearly 2 days until I saw your post. Forgot to save and publish.
I had this issue on a test contact flow in Spanish. I had two bot aliases defined for my bot. I finally set "TestBotAlias" within the "Get customer input" block to make it work.
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Thank you! This turned out to be the answer. The language set of the Lex Bot was english(UK). By adding a Voice block with the language attribute of english(UK) it fixed the issue. I think it would be nice to be able to see why an error occurs in the a block.