Al usar AWS re:Post, aceptas las AWS re:Post Términos de uso
AWS re:Postre:Post

How long does Developer Support take to respond? 4 days and yet unassigned

0

We have AWS Developer support plan. I posted a question to them 5 calendar days ago. It is still sitting as unassigned. It seems like the SLA is less 24 hours for general guidance and less than 12 hours for system impaired.

Granted it has been 3 business days, does anyone know how long the typical wait time is for AWS Developer support to respond to a support ticket?

Thank you.

Etiquetas
Caso de soporte
Idioma
English
ras001
preguntada hace 7 meses226 visualizaciones
1 Respuesta
0
Respuesta aceptada

Hello there,

I sincerely apologize for the frustration this situation has caused. I have forwarded your concerns to our Support team. Please keep an eye on your ticket for an updated from them. One thing I would suggest is to update your case to request phone or chat support. You will find the instructions here: https://repost.aws/knowledge-center/aws-phone-support.

— Brian D.

profile pictureAWS
EXPERTO
AWS Support - Brian
respondido hace 7 meses
profile picture
EXPERTO
Giovanni Lauria
revisado hace un mes
  • ras001
    hace 7 meses

    With a developer support, I don't see the option of asking AWS Support for a phone call or chat support. It is more disappointing than frustrating to have to use re:Post to ask for help about AWS Support being unresponsive.

No has iniciado sesión. Iniciar sesión para publicar una respuesta.

Una buena respuesta responde claramente a la pregunta, proporciona comentarios constructivos y fomenta el crecimiento profesional en la persona que hace la pregunta.

Pautas para responder preguntas

Contenido relevante