Amazon Connect and Salesforce Cloud Voice User integration problem

Question

Hi all,

we have a problem with the integration between Amazon Connect and Salesforce.
We have configurate all, we have 3 number mapped with 3 flow and use 3 queue, each queue as mapped with one agent but we can only see in the Real-time Metrics the status of only one agent and only one agent view call in the omnichannel widget of Salesforce.
How we can solve this problem?

For more clarify i insert the different view of the online agents 
In salesforce
![Status login agent Salesforce ](/media/postImages/original/IM-CgDGsP_QZuTULeLcAPqGg)

In RealMetric Agent AWS

![Status login agent in AWS Consoll ](/media/postImages/original/IMyCVKOH0XTPyAP9IZ0VKEMA)

Answer

Need some clarification to address this:
1. Is this a Service Cloud Voice Retail/Bundle implementation (Salesforce created the AWS Account for you) or 
2. Is this a Service Cloud Voice with Partner Telephony from Amazon Connect implementation?

Answer

Hi JD my situation are the number one.

Amazon Connect and Salesforce Cloud Voice User integration problem

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