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Technical support ticket that is still unassigned after 4 days

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Hello Team AWS, We have a technical support ticket Case ID XXXXXXXXXXX that is still unassigned after 4 days. This is extremely frustrating as I can't use my service until the case is resolved and we can't even begin to resolve it until it gets assigned. How can I escalate this ticket such that it gets assigned? Thank you.

*Edit: Removed case ID — Sage A.

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Amazon OpenSearch Service
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English
Nguyen Hoang Lan
preguntada hace 7 meses232 visualizaciones
2 Respuestas
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Hello ,

Thank you for contacting AWS support !

Team AWS would like to extend their sincere apologies for the unwarranted delayed on the support case #XXXXXXXXXXX. I understand that the case was unattended for quite a while, and I regret any inconvenience that this may have caused you. However, I have now responded you back on that case itself, with my investigation and recommendation.

Should you have any other question or concern then please don't hesitate to reach back on your case (case id : xxxxxxxxxxx) and I will be more than happy to assist you further.

Thank you and have a great day ahead!

*Edit: Removed case ID — Sage A.

AWS
rePost-User-3609724
respondido hace 7 meses
  • eli
    hace 2 meses

    Hello i'am having the same issue, since one week i have a pending case that has even not been assigned until now. But i subscribed to the support service.

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Hello, I'am having the same issue since more than one week now.

eli
respondido hace 2 meses

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