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Hello,
For something as straightforward as a survey opt in/out, I wouldn't use a Confirmation or even Slots. You could create a LexBot that just contains Yes/No intents which would you allow you to branch within a Contact Flow as desired. Use the GetCustomerInputBlock to ask if the caller would like to participate and then set the Yes/No LexBot in the block.
respondido hace 4 meses
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Thanks, your solution would be simple. The reason for my initial question is,
I will be using your solution only, if there's no way to achieve as per the original request.