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a. Are you saying you are able to do describe-device
on the SNC however other commands like unlocking starts showing return label?
b. Are you able to reach the device on it's assigned IP?
here is the command ping SBE-IP
c. Did you try including all the options within unlock-device command, to rule out the SBE Client configurations?
snowballEdge unlock-device --endpoint https://10.3.xx.xx --manifest-file Path/to/manifest/file --unlock-code 29characterUnlockCode
At last: d. I would recommend you to perform an extended reboot sequence, often referred to as a 30/30/30 reboot:
- To perform an extended reboot of the device, please power the device down for 30 seconds.
- After the device has been fully powered down, unplug all cables attached to the device and wait an additional 10 minutes.
- Once the time has elapsed (10 minutes), reconnect the cables and let an additional 30 seconds pass before powering the device back on.
- Please leave the device plugged in to power for 10+ minutes then try to power on again. While it seems as though this is a simple power cycle, the time between each step allows the device to clear the system and start fresh upon the next boot cycle.
respondido hace 8 meses
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