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Frequently asked questions

Browsing Content

What is a tag?

A tag is a label that you can assign to content posted on re:Post. By tagging content, you make it easier to find specific questions and answers using the Tags menu and search. Follow a specific tag to stay informed on the latest updates.

Amazon EC2

What is a topic?

A topic is a curated AWS knowledge domain that offers access to content that is aggregated from a set of related AWS technology tags. Topics make it easier to find questions and answers in your area of interest. You can follow a topic to stay informed on the latest updates.

Compute

How can I request a new tag on re:Post?

re:Post is regularly updated with new tags relevant to AWS technologies. If you don't see a tag that you think is useful, you can request it by submitting a question and by tagging it with re:Post Discussion. Make sure that the new tag is relevant to AWS technologies, and include the following information in your request: Tag Name – Name of the tag that you are proposing to add to re:Post. Tag Definition – A succinct, easy to understand explanation about the nature of this tag. Tag Information – Provide more information on the type of questions that you expect re:Post users to apply this tag.

What is a Community Group?

A Community Group organizes community members who expressed their interest in a topic. Browse through a set of Community Groups and community members interested in these groups. Follow other community members to stay informed of their activity.

re:Post tiers and points

Community tiers

What are community tiers?

re:Post includes 6 community tiers–Beginner, Rising Star, Star, Champion, Sage, and Fellow. When you reach a new tier, you unlock new features on re:Post (for example, the ability to review answers), and we might surprise you with rewards and recognition.

How does the points system work?

re:Post users are awarded with points for demonstrating their AWS knowledge.

Point categoryActivityPoints awarded
ContributionYour answer to a question is reviewed and endorsed by an expert+10
ContributionYour answer to a question is accepted by the question asker+10
ContributionAs an expert, you helped review an answer for accuracy and freshness+5
ContributionYour question or answer is upvoted by community members+1
ContributionYour answer is downvoted by community members-1
ContributionYou downvoted a question or answer-1
ContributionYour article is published+20
ContributionYour article is upvoted+1
ContributionYour article is downvoted-1
User profileComplete your re:Post profile+40
ContributionYou accepted the correct answer to your question+1
AWS certificationLink your AWS Cloud Practitioner certification to re:Post profile+10
AWS certificationLink your AWS Associate Level certification to re:Post profile+20
AWS certificationLink your AWS DevOps Professional certification to re:Post profile+60
AWS certificationLink your AWS Professional Solutions Architect certification to re:Post profile+80
AWS certificationLink your AWS Specialty certification to re:Post profile+100

AWS certifications and badges

How do I add AWS certifications to my profile?

  1. Choose Your Expertise (My Dashboard -> Settings -> Your Expertise).
  2. Under the Certifications category, choose Add new certification
  3. Enter your AWS certification Credly Badge ID or URL to add it to your re:Post profile and earn reputation points. Note: Your verified email address in re:Post must match the email address attached to the Credly certificate that you are importing.
Certifications

How does the badging system work?

re:Post includes two types of badges. The first type of badge is an AWS Certification badge. When users link AWS Certifications to their re:Post profile using Credly, certification badges will be imported from Credly. The second type of badge is a Contribution badge. Contribution badges are awarded in the following scenarios:

BadgeAction
EXPERT_APPROVEDYou posted a correct answer that is reviewed and endorsed by an expert.
ACCEPTED_ANSWERYou posted a correct answer that is accepted by the question asker.
EXPERT_REVIEWERYou are an expert and reviewed an answer for accuracy.
COMMUNITY_CURATORYou curate the content by marking a question as relevant, ready to archive, or edit question to clarify.
ANSWER_ACCEPTEDYou accepted an answer to your question.
FOUNDING_MEMBERYou are an early adopter of re:Post.

How do I become a re:Post Expert?

re:Post Expert is a role awarded to community members who build reputation on re:Post by contributing to the community and who are willing to commit their time to review questions and answers for accuracy and freshness. To be eligible to become an expert on re:Post, you must accumulate a minimum of 1,000 reputation points. After you reach 1,000 points, we will reach out to gauge your interest in becoming an expert.

Community tiers

re:Post Articles

Who can publish articles?

Any community member on re:Post who has achieved Rising Star status, or are subject matter experts who built their reputation in the community based on their contributions and certifications.

Will there be a review process for articles?

Articles is a crowd-sourced knowledge-sharing feature where community experts can share their best practices or troubleshooting steps for common use cases. Our moderation team will review any posts that are flagged to make sure that each article complies with the re:Post Community Guidelines. We do not review every article prior to publishing because we set a high bar by only allowing select users (Rising Star or subject matter experts) to write and publish articles. Community members can flag articles that they believe violate the re:Post Community Guidelines, which will prompt moderator review. Additionally, AWS may remove articles from re:Post at its discretion.

How are we ensuring quality of articles?

For quality control, we have a few mechanisms in place:

  1. Spam and profanity detection mechanism: we use a combination of AI/ML, human moderators, and community flagging to detect profanity, non-inclusive language, and spam.
  2. Moderation Process & Training: We have an internal team of moderators who are trained on best practices and reviewing flagged content. Moderators can block content to take it out of view immediately.
  3. Community Flagging: After an article is published, any community member can flag an article if they deem it inappropriate. The moderation team reviews flagged content.
  4. Downvotes: If we see content with a higher number of downvotes than upvotes, we will review and take appropriate action, including contacting the expert.
  5. Removal of content: We will review content that is flagged, and will remove content that does not align with the Community Guidelines. The decision to remove content is at AWS' sole discretion.

How do re:Post articles differ from other types of AWS articles or documentation?

re:Post articles are crowd-sourced content where community experts can share best practices. AWS authors other types of AWS articles such as AWS Documentation, Knowledge Center Articles, and Well-Architected content.

Other questions

What languages are supported on re:Post?

Currently, re:Post supports only English. In 2022 we plan to roll out multi-language support. We are continuing to work on improvements such as multi-language support, a localized user interface, and the ability to post questions and engage with experts in a selected set of languages.

What happened to AWS Forums?

AWS re:Post is a community-driven, cloud knowledge service that replaces AWS Forums. If you are an active AWS Forums user, your profile has been migrated to re:Post. You can sign in to re:Post using your AWS credentials, complete your re:Post profile, and verify your email to start asking and answering questions. If you are not an active contributor on AWS Forums, visit re:Post, sign in using your AWS credentials, and create a profile. AWS Forums will become read-only on December 9, 2021, until March 31, 2022. On April 1, 2022, AWS Forums will start redirecting to re:Post.

What happens to my posts on AWS Forums?

The most-viewed question-and-answer threads from AWS Forums have been migrated to re:Post. We plan to migrate more AWS Forums posts in the coming months.

What happens to my reputation points on Forums?

To retain your historical contributions to the AWS community, we have migrated your reputation points to re:Post.

How do I report abuse?

If you believe a post violates re:Post Community Guidelines, the AWS Site Terms, AWS Acceptable Use Policy, or re:Post Terms of Use, follow the steps below to report it:
  1. Sign in to re:Post.
  2. Open the question or the answer, and then choose the “Flag“ button.
  3. Select “Inappropriate“ to mark the question or the answer as abusive, and then select “Flag“ to submit.

When should I reach out to re:Post vs AWS Support?

re:Post is a self-service site where you can search an existing knowledge base of technical questions and answers, ask for general guidance to technical questions, and respond to questions asked by other users. For questions that relate to production workloads or that require sharing details of private workloads, product account details, or personally identifying information, you should access AWS Support instead. re:Post is not intended to be used for questions that are time sensitive or involve any proprietary information.

How can I post a question to re:Post that I want to be visible only to experts and not to the public?

All questions and answers posted to re:Post are public. You should open a support case if your question involves sensitive information.

Are there any guidelines to post on re:Post?

re:Post provides a secure digital space that fosters best practices and protects its users. Users are required to accept the re:Post Community Guidelines to post any content. Community Guidelines require that users provide thoughtful and accurate information, be respectful to others, do not infringe on the rights of others, and do not post any customer identifiable information or confidential information related to specific workloads or AWS accounts. Any attempt to manipulate re:Post content or features—including contributing false, misleading, or inauthentic information—is strictly prohibited, and users may be barred from using re:Post for violating guidelines. Full guidelines are here.