Unassigned status for support case from 4 days

Hello,

I understand that a case was created and there have not been response on the case.

First, please accept my sincere apologies for the delay in providing a response on the case.

Currently, I can confirm the case has now been assigned to an Engineer. I would recommend that you please continue further communication on the issue via the case.

Thank you.

Hello there,

I apologize for any frustration or trouble this might've caused! Thank you for sharing your case ID. With that, I was able to take a closer look at this internally on your behalf. To uphold account security, I'm unable to speak about any account details on this platform. That said, I can confirm your case has been assigned and is actively being reviewed at this time. Please continue to use your case to communicate any questions or concerns, as they'll have the tools and visibility to directly assist. If you're interested, you can also check out how to request a call by following these steps: https://go.aws/phone-support.

Thank you,

AWS Support - John