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Hi!
As far as I can understand in your question, you are trying to create a EKS Cluster with the role in the documentation. Perhaps the user that you have doesn't have the policy that you have created in its group permissions. A role can be assosiated to an AWS Services, not users.
I can recommend you to use eksctl and kubectl to create the cluster as this link [1] below says. Also, you can ask to your IAM administrator to add the policy [2] in the permissions that you have.
Hope this help you.
[1] Creating an Amazon EKS cluster https://docs.aws.amazon.com/eks/latest/userguide/create-cluster.html
[2] AmazonEKSClusterPolicy https://docs.aws.amazon.com/eks/latest/userguide/service_IAM_role.html
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In the same link you sent, https://docs.aws.amazon.com/eks/latest/userguide/service_IAM_role.html , there is the first part to check if the role really exists and if the role was properly created. Could you check if the role eksClusterRole exists, if AmazonEKSClusterPolicy managed policy is attached and if the trust policy has Allow to eks.amazon.com service and AssumeRole action?