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Application installation hung and caused VM to run for 50 hours

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I was configuring a VM using the ANSYS gateway for AWS and during installation the machine was idling, it did not complete the installation or applied the 30-minute disconnect > shutdown rule. I was charged for over 50 hours. I restarted the VM and the installation completed in a couple of hours and shutdown as it was supposed to. is there any recourse for the charges?

Sujets
Cloud Financial Management
Balises
AWS Billing
Langue
English
demandé il y a 2 ans214 vues
1 réponse
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Hi there,

For any billing questions, please reach out to our Account & Billing team through our Support Center. They have the tools to review your concerns.

- Zain P.

AWS
MODÉRATEUR
répondu il y a 2 ans

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