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If you check the Amazon Connect UI->Contact Search page there should be call details there. Select the dates you are interested to see details for. Are you able to see anything in that interface?
répondu il y a 3 ans
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Thank you for the reply, I'm looking and for a period of June 1 to July 26 I see 11 calls with only 4 of those in July. ( I only signed up in June) With the total minutes of about 6 minutes
répondu il y a 3 ans
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I suggest you create a support ticket to ask them to help you dive deeper into the records, and provide them with this information. For more information about the Amazon Connect pricing please check https://aws.amazon.com/connect/pricing/. There are 3 charges you should know about: the price of owning a claimed number, the price of the service for making or receiving a call, and the telecom price for inbound or outbound calls. There is also a minimum duration for these costs. The service charge has a minimum of 10 seconds, while the telco charge has a minimum of 60 seconds. So a 20 seconds call will be charged at 60 seconds in telco charges.